Privacy Policy

General Data Protection Regulation Policy

Higher Pentreath Campsite Ltd is dedicated to respecting the privacy of our customers.

Our Privacy Policy sets out how we (Higher Pentreath Campsite Ltd) comply with our obligations under data protection legislation. It applies to any personal information we obtain about you, whether via this website another booking website, emails, telephone and/or answerphone messages left – regarding bookings or enquiries or any other means.

The data controller as defined in the EU General Data Protection Regulation (GDPR) for this information is Higher Pentreath Campsite Ltd; however, personal information may be disclosed to third parties who receive and process this data as a data controller in their own right (as further described below).

Personal information defined?

Personal information is information about yourself and from which you can be identified. It includes (but not exclusive of) your name, address, contact details, payment information and details of your bookings and purchases.

What personal information will Higher Pentreath Campsite Ltd collect?

We will collect and process personal information about you in the course of our association with you. This can be through a selection of channels, including by our emails, telephone conversations, answerphone messages, on site at our campsite and via third parties, such as booking agents.

This information includes:

  1. your name, address and car registration details;

  2. your phone number or mobile number and e-mail address;

  3. your card or payment details if you make a booking or purchase;

  4. details of the bookings or purchases you make and the services you request;

  5. other information you provide when completing our forms (such as our registration forms), requesting further services or speaking with us, including information you provide to us when visiting our campsite;

  6. in the event that you have an accident while on our site, that you bring to our attention, we may record details of the incident and any injury you suffer in an accident logbook.

If you provide us with personal information about another person, such as in relation to them staying with us as well, you must ensure that before you provide us with their personal information, you have their consent to do so and that they are aware of the way in which we use personal data as set out in this policy.

We may also collect information about you from third parties where this is relevant to our association with you. This includes the following:

We may obtain personal information about you from third parties such as other booking agents who you book through and/or other websites who pass your details onto us, from a request from yourself.

When visiting Higher Pentreath Campsite Ltd’s website, we will collect information about your computer, tablet or mobile device including your browser type if possible, your operating system and your IP address.

Higher Pentreath Campsite Ltd may require you to provide certain information to us in order to enter into and perform our contract(s) with you or to comply with our legal obligations. Except in these circumstances, your decision to provide personal information to us is generally voluntary and, where it is voluntary, you may choose to withhold and not provide personal information to us. If you choose not to provide certain information to us, we may not be able to accomplish some of the purposes outlined in this policy.

How will Higher Pentreath Campsite Ltd use your information?

We use your personal information in the course of our business with you.

In particular, your personal information may be used by us, our employees, contractors or agents, and disclosed to third parties for the following purposes and we explain our legal obligations behind this.

·         To administer booking requests, deposits and purchases, including confirming your booking, deposits or purchase and otherwise communicating with you about your booking. –

This processing is necessary for the performance of our contract with you or for taking steps at your request in order to enter into a contract; some uses of your information for this purpose may be for our legitimate business purposes or with your consent.

·         To manage our association with each other. –

Depending on the circumstances, the processing is carried out for our legitimate business purposes, with your consent, for the performance of our contract with you or for taking steps at your request in order to enter into a contract

·         To provide you with other products and services you may request from ourselves. –  Depending on the circumstances, the processing is carried out for the performance of our contract with you, for taking steps at your request in order to enter into a contract, for our legitimate business purposes or with your consent

·         To provide you with information that you have requested from us. –

Depending on the circumstances, the processing is carried out for our legitimate business purposes or with your consent

·         To help us to provide, review, develop and improve our products and services; this may include contacting you (including by email) for market research purposes. –

The processing is carried out for our legitimate business purposes

·         To administer and contact you in relation to prizes and competitions you have entered into. –

Depending on the circumstances, the processing is carried out for the performance of our contract with you or for taking steps at your request in order to enter into a contract, for our legitimate business purposes or with your consent.

·         To send you marketing communications (as further described below). –

Depending on the circumstances, the processing is carried out for our legitimate business purposes or with your consent.

·         To customise this website according to your interests and ensure that content is presented in the most effective manner for your computer, tablet or mobile device Depending on the circumstances, the processing is carried out for our legitimate business purposes or with your consent.

·         To address any claims made against us; for example, we may share details of our accident logs and CCTV footage with our insurers in connection with any claim made or likely to be made against us. –

Depending on the circumstances, the processing is carried out for our legitimate business purposes or in connection with legal proceedings (e.g. the establishment, exercise or defence of legal claims)

·         To comply with any legal or regulatory obligation (including in connection with a court order). –

This processing is necessary for compliance with law.

·         To enforce or apply the agreements we have with or otherwise concerning you, including agreements between you and us [Higher Pentreath Campsite Ltd]. –

Depending on the circumstances, the processing is carried out for our legitimate business purposes or in connection with legal proceedings (e.g. the establishment, exercise or defence of legal claims)

·         To protect our rights, property or safety or those of our customers, employees or other third parties. –

Depending on the circumstances, the processing is carried out for our legitimate business purposes, compliance with law, to protect the vital interests of a living person (e.g. matters of life or death), or in connection with legal proceedings (eg. the establishment, exercise or defence of legal claims)

CCTV and call recording

We use CCTV cameras at some locations on our campsite for crime prevention and safety reasons. Telephone calls may at times be recorded for training and monitoring purposes.

 

With whom do Higher Pentreath Campsite Ltd share your personal information?

In connection with the uses referred to above, we may disclose your personal information to certain third parties, including:

  • organisations that provide us with your initial information for booking purposes, so we can liaise and ensure your booking is complete and all requests from yourselves and/or the organisations are adhered to.

  • to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity and for the assessment and collection of tax; and

  • our insurers and insurance brokers and our and their advisers in the event that a claim is made or could be made against us.

In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets.  If we or substantially all of our assets are acquired by a third party, personal information held by us will be one of the transferred assets.

We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation (including in connection with a court order), or in order to enforce or apply the agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates); or to protect our rights, property or safety or those of our customers, employees or other third parties.

You should be aware that, if we are requested by the police or any regulatory or government authority investigating suspected illegal activities to access and disclose individually identifiable information concerning your activities whilst using our website and or emailing, we reserve the right to do so. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of our website, and that use is deemed by us inconsistent with the terms governing use of our website.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long will Higher Pentreath Campsite Ltd keep your personal information?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may take out your specific details so that you cannot be identified by the data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your online security when communicating with us

We take your security very seriously and take steps to protect your personal information/details in accordance with our duties under applicable data protection law.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will endeavour to protect your personal information, we cannot guarantee the security of your data transmitted to our website or emails; any transmission is at your own risk.

Will Higher Pentreath Campsite Ltd use your personal information for marketing purposes?

In accordance with your preferences, we will only use your information to look at where we need to concentrate our marketing strategies. Such as where you have heard of us.

We will not send you any marketing information regarding offers etc from your personal details unless you specifically ask for it, via email. And this will be taken as a specific request and not assumed that you want to continue to be contacted by us regarding marketing purposes.

Although you may not choose to be contacted by us for marketing purposes, we may still use your personal information to provide you with important services communications, including communications in relation to any bookings or purchases you make.

Change of Purpose

Please note that we may process your personal data/information without your knowledge or consent, where this is required or permitted by law. However, if we need to use your personal data for a new purpose and the law allows us to do so, we will contact you and explain the legal basis for our actions.

Where will your personal information be processed?

In relation to the above uses of your personal information and the above sharing arrangements, your personal information may be transferred to, and stored and processed only in this country and specifically, initially in our secure office with locked storage for personal data. If details for legal working practices does get transferred to other locations, this is all done in a secured manner and is then secured as previously, in accordance to GDPR.

Third party websites

Our privacy policy relates only to information that we obtain from you.

Our website may include recommendations to third-party websites/places of interest, however we do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of any other website you visit.

Please note that we are not responsible for the content that is displayed on these third-party websites.

What rights do you have with respect to your personal information?

Under the EU General Data Protection Regulation (GDPR) you have certain rights with respect to your personal information, including the right to request access to your personal information.

If you believe that the details, we hold about you is inaccurate and requires correction, please contact us using the details below.

If you wish to obtain a copy of the personal information that we hold on you, please contact us by using the details below. We may require further information from yourselves in order to respond to your request (e.g. evidence of your identity and/or information to enable us to locate the specific personal information you require).

Complaints

If you have a complaint regarding the use of your personal information, please contact us using the details below.

Contact

To contact us, please use the following details:

The Data Protection Officer,
Higher Pentreath Campsite Ltd,
Praa Sands,
Penzance,

Cornwall,

TR20 9TL

or email us at clare@higherpentreathcampsite.co.uk

01736 763240

If we, for any reason change/update our policy, we will post the new one here, on this website. The updated policy will take effect as soon as it is live on our website.  This policy was last updated in May 2018.